On November 26 2024, Maximilian Heimstädt, Professor of Digital Governance & Service Design at the Helmut Schmidt University in Hamburg, shared his experiences and expertise in applying qualitative methods to studying algorithms in organizations. This workshop was co-organized by the Methods Lab and the Research in Practice – PhD Network for Qualitative Research, coordinated by Katharina Berr and Jana Pannier.
The workshop focused on the complexities of studying algorithms from an interpretivist social science perspective; not only the potentials and risks people ascribe to them, but how they are made sense of, enacted, negotiated and integrated into everyday work settings. Drawing on joint research with Simon Egbert on predictive policing, Max shared how he gained access to public sector organizations, approached team-based multi-sited ethnographic fieldwork and learned to understand complex technologies developed and implemented across different empirical sites and over time.
Max introduced three central theoretical approaches from organization studies and critical data studies to research algorithms in practice: technology trajectories, biographies of algorithms,and data journeys that all afford different analytical lenses and offer more nuanced understandings of algorithmic systems. The approach of technology trajectories expands research of the design and use of technologies by integrating broader questions of power, ideology, and institutional change (Bailey & Barley, 2020). Approaching digitalization research from a biographies approach draws attention to the dynamic development of digital technologies, understood as ‘entangled, relational, emergent, and nested assemblages’ across different organizational contexts and time (Glaser, Pollock, & D’Adderio, 2021). Finally, the data journeys approach allows to ‘focus attention on the life of data as they move through space and time, through different sites and cultures of data practice’, and offers a perspective that is attentive to frictions of such data journeys (Bates, Lin, & Goodale, 2016). Based on an introduction of these approaches, the workshop participants explored how their own research has been (both implicitly and explicitly) informed by these approaches, and discussed their practical and epistemic potentials and limits.
The Idea Behind the ‘Research in Practice’ Workshop Series
Qualitative research often feels polished in academic publications, but the reality is that the process can be tedious at times, and full of twists and turns. We have created this workshop series to center the ‘backstage’ of qualitative research. The goal is to hear directly from scholars about how they conduct their work – the challenges, the unexpected discoveries and unplanned adaptations, the specific methods and digital tools used, and the strategies that help them arrive at interesting and valuable findings. With this workshop format and research network, we aim to create a space for qualitative researchers within and beyond the Weizenbaum Institute to connect, collaborate, and learn from one another.
What to Expect
Each workshop session in the series brings a new perspective on qualitative (digital) research. Invited scholars walk us through their research processes, focusing on how they have handled the challenges of their work. This includes designing studies, building rapport with research participants, analyzing different kinds of qualitative data, theorizing as method, and navigating ethical considerations. The sessions are interactive, offering opportunities to ask questions, share ideas, and discuss in depth. By opening up the processes behind qualitative research, we hope to demystify the work and facilitate conversations that help researchers at all levels.
If you would like to join our network and to be informed about upcoming events, reach out to Katharina Berr and Jana Pannier.